Overall 4.8 -
Food 1, Ambience 8, Value 1, Service 9
We dined at Bliss restaurant recently in Feb 2010, The food was very disappointing. Starters were a let down, we ordered Thai rice rolls with beef and minced prawn, there was no sight of the minced prawn and the dipping sauce was pure fish sauce! Yuk! Main meals were much worse, I had the beef, it came with side potato/sundried tomato thing which tasted like it was made many days before and simply microwaved, the steak was cooked well however unseasoned. My boyfriend had the pork belly panang, we are pretty keen on cooking curries often and the chef was unable to get the right balance (tasted as if he left out the palm sugar). Pork belly skin was not crispy so was inedible. Service was great, waitress did a really good job and was very friendly. Unfortunately, we will no be returning, felt like mutton dressed up as lamb! (Port Local - February, 2010)
Restaurant response - We at Bliss are sorry if you had an unpleasant dining experience with us. As one of the best and well-regarded Port Macquarie restaurants, we continually strive to provide the best food and service at a consistently high level and it is very rare that we do not exceed our customers’ expectations.
All of our chefs are highly trained in South East Asian and contemporary cuisine on which we pride ourselves on. We would like to take this opportunity to clarify a few more details about the dishes you ordered.
The contents of the rice paper roll that you mentioned contained ‘baby prawn’… not ‘minced prawn’. Baby Prawn is a dried shrimp (called Gung Hank) which is often used in Thai cooking. It is very high in flavour but not an actual prawn.
This dish was an Entrée on our Summer menu which has since been updated. It will return in warmer months as it is a very popular entrée however, we will be sure to list the baby prawn under its official name ‘Gung Hank’ to save any future confusion which we do apologise for.
We can assure you that our curries are made using only the best authentic recipes. They were created by the previous owner and Head Chef of Bliss who has extensive South East Asian knowledge - both cuisine and locally and our curries have remained consistent for the past 4 and half years.
Palm Sugar is not a must have in your curry. It can be substituted with raw sugar or brown sugar. We do use Palm Sugar yet the amount used is of personal preference. This particular dish is still currently one of our highest selling dishes. We always receive back clean plates along with excellent feedback.
As for the Beef Tenderloin, the starch that accompanied the Beef was a Sundried Tomato and Basil Potato Soufflé. The combined flavours may not be your particular ‘cup of tea’, however, we think selling over 40kg of the Beef Tenderloin in 2 weeks over February is a good sign we are doing something right. Again, we have since changed the accompaniments for this dish for our Autumn Menu.
Thank you for the comments on the service, we will be sure to pass your feedback on to our floor staff.
We know that on occasion we cannot please every guest that passes through our door, all we can do is the best possible job on any given day / night to make your lunch / dinner as enjoyable as possible. For that we apologise but hope you will give Bliss another opportunity to prove you wrong in the future.
Thanks Bliss Management (Port Local - April, 2010)