to day we went to fratellis for lunch, what an experience we had and a very bad one at that. It took 35mins for our lunch to come out and we we got it is was cold, and the side salad looked as thou...
Mothers Day & Tonight Hi Everyone, Me, Hubby & the Kids haven't been here for some time... not sure why?But for Mothers Day my Hubby treated me to a beautiful Lunch at Fratelli with the whole...More reviews
to day we went to fratellis for lunch, what an experience we had and a very bad one at that. It took 35mins for our lunch to come out and we we got it is was cold, and the side salad looked as thouth it had been sitting there for a week all dryed out and wilted, so we sent it back. Then the owner of the place come over and said there was nothing wrong with the meal so we explained it was cold and the salad looked very sad[lol] so she started to raise her voice at us and walked away. What ever happened to custumer service none here. Then when we went to pay for our bill she went to charge us for our meal that we didnt have so we said we would not be paying for something we didnt have, she was trying to tell us she wasn't but she did keep trying so from a 43.000 bill it went down to 25.00 and she still said it was our fault. So guess what we will never be going back there very bad customer service
Mothers Day & Tonight Hi Everyone, Me, Hubby & the Kids haven't been here for some time... not sure why?But for Mothers Day my Hubby treated me to a beautiful Lunch at Fratelli with the whole Family, out-laws & all.The Restaurant was so full with people & kids, the atmosphere was Electric. The Staff were wonderful, the Food Fantastic & considering the set booking times, we didn’t feel rushed at all.I enjoyed it so much, we went there again tonight. The Restaurant was quiter & with the TV going over the Bar it felt like i was at Home having diner in front of the TV... a real Family enviroment.i'm not sure why some people don't feel the same way, But we love your restaurant and your food is STUNNING!!!!We'll certainly be back. regards,Mishyte
Very bad.. Asked to leave during our meal as they needed the table for another booking. Regardless of food that sort of service is unacceptable in the service industry. Would not recommend it on principle alone
great food, great portions, great specials, arrived hungry, left full, what more can you ask for
Always good, great meal, great price, would recommend it to anyone!
This Restaurant is the best restaurant ever they had great food and low prices i would recommend people to go there and have a great time like i did
Best Food Ever
A group of 7 adults,unfortunately we had very bad service and food. We complained and received one meal free. We had dry oysters to start with, main meal served without cutlery(had to get our own) and meals that we asked to have no chips were all supplied with chips.I wrote to the restaurant back in March and never heard a word. Very disappointed as we all have been to the restaurant many times, and enjoyed our previous experiences.
Our second time back, and again was a pleasure to eat there. Good service, great food ~ especially the Flounder. For those who like their fish cooked properly this is a dish to be recommended... was able only to "just " fit in the dessert. Thanks for a very enjoyable night Michael. Regards Andrew !
Has $10 lunch specials through week...great service we love it there
Family friendly bistro / restaurant ideally suited for the cost conscious diner. The service is okay , as plenty of waiters are on deck during the weekend, and the Manager/Owner works the floor directing the traffic.... So no one is missed...Our meal was fine and as expected...
GREAT VALUE FOR MONEY - It was great night out service was great food was fantastic for the price will recommend it to anyone for a great night out
been going for over 5 years and go at least once every 8 weeks......Tandoori Pizza is my favourite. Quality is great and prices also........never had anything to complain about. Marcel
This is our family restaurant for my family to eat at. The service is always warm and very prompt, the food is great - I would definately recommend it to any family for any function.
This is a great restaurant to bring the whole family, you can bring the kids and not feel out of place or break the budget. They have a money saving coupon in the local shop a docket and this can add up to a very cheap night out for the whole family. Something on the menu for everyone and a good way to get the kids used to eating out without having to feel like you are ruining other people's didning experience.
large groups can eat cheaply, friendly staff, recommend the lamb or calamari salads
Our waiter was very nice, although our drinks were empty for about 30 minutes before we were offered refills. There were ten people on our table. Two people were given cold meals and one was meant to have chips with her meal and was not given any chips. Our booking was for 6:30pm and we did not receive our meals until 8:00pm. The table next to us sat down and ordered after us, but received their meals about 20 minutes before us which was very disappointing. Besides that the food itself was nice, except for the cold meals, and the prices are very good. All staff seem very friendly, and all of our meals were brought out together which I think is very important. Regards, Lauren.
Have been a number of times, great place, friendly ppl.
Regular diner. Always enjoy the food, great staff. A little noisy.
Excellent food. Excellent waiter service. Very friendly and accommodating. Value for money and great atmosphere. My friends can't wait to go back.
My husband pulled a hair out of my 4yr old son's mouth that had made it's way in there with his chips.We had 4-5 flies buzzing around our table all night and when we approached the service staff about these issues they showed no concern. Will NEVER eat there again.
The staff are excellent, prompt, and friendly. Food is always prepared as requested. A great place to relax and enjoy for families.
Sorry but I've been to this place on two seperate occasions and both times the food was horrible. The place was really hot and noisy. The seafood is overcooked, the chicken I had was so dried out i couldn't eat it. Ive tried but never again not worth the effort. Kfc or Mc Ds next door is better value for money, even though I don't eat that sort of food often.
One of the best most relaxed places to eat in the Frankston district.
Service is above average , Meals are hot when you get them , food is of consistently good quality but its uninteresting , the saving grace is the the pizza its great & there are different interesting ones like satay chicken & A lamb one . drinks take a long time but they are cheap . Very noisy always