Lagoon Restaurant

Overall 4.8 - Food 5, Ambience 4, Value 5, Service 5

We had been looking forward to going to the Lagoon for several years now. We thought it didn't quite reach our expectations. The prawn sakanaki was tasteless, the sticky date was just OK. My husband ordered a cider and they brought us the wrong one- they then convinved us that the one they brought (and opened!) was a better choice. We gave them the benefit of the doubt and figured maybe we miscommunicated our choice- on the receipt we were billed for the one we chose so we had made no mistake. As the evening went on the floor staff walked around with a floor plan for the next day rearranging tables. It was very noisy despite the fact it was half empty, the noise being plates, kitchen noise and staff. There was one table with several children that were allowed to run around the restaurant- this was 10pm and not what we expected when we had organised a paid babysitter for our children so we could have a quiet romantic dinner.There was linned stocked in shelves along the corridor to the toilets. The head waitress was insincere.   (Julia Kittscha - October, 2011)

Overall 10 - Food 10, Ambience 10, Value 10, Service 10

I came in for my birthday with my husband and 2 children and found the atmosphere, quality of food and staff exceeded all my expectations. Our waitress went out of her way to ensure I had a lovely birthday. She even organised a sparkler as a surprise for my dessert! We arrived early and had a pre-dinner drink in the lounge bar. The bar staff helped me chose out a delicious cocktail that I will be absolutely be returning for. The food was beautifully presented and very tasty. 110% satisfied!   (Lagoon-110% Satisfied - January, 2011)

Overall 4.3 - Food 5, Ambience 4, Value 5, Service 3

I was quite disappointed in all aspects at this restaurant. After reading several reviews, I thought it would be appropriate to go and experience 'fine dining'. This was not the case, a rude hostess, a rude waitress and above all that the food was quite average. I am hoping this is an one off experience. However, I can not justify paying the money when I could of received better service, attention and experience at a fast food chain.   (Nathan - September, 2010)

Overall 10 - Food 10, Ambience 10, Value 10, Service 10

My family and I are regulars at this wonderful restaurant. It is family/child friendly, never made to feel that children are a nuisance. Service is fantastic, always more than helpful with lighting candles, cutting up our birthday cakes etc. Food great, my 1 complaint is that after many years of patronising this restaurant we would love some changes in the menu. We have tried every dish over and over and although all are delicious, some changes or new additions would be very welcome.   (Love this restaurant - July, 2010)