Ogdens Bar & Grill

Overall 6.8 - Food 9, Ambience 7, Value 9, Service 2

We pre booked for a large group and one baby high-chair. All children's meals were served in good time [the kiddies gift packages were great, too], however the adults were waiting over an hour from payment to service at the table. This is totally unacceptable and was only quelled by the fact that 95% of the meals were well presented, very tasty and of a high standard. Ordering at the counter was exceptionally slow and the staff were unfamiliar with the running $8 discount on main meals over $20. As I am not a drinker [skipper] I can not comment of the cost of drinks. The presentation of the Birthday cake [we brought with us] was very well done on a cutting board with cake knife and sweet plates and spoons. NICE! A complimentary tea or coffee [for a party of 24] would have capped off the meal very well. The last 3 adult meals to our table came [after I went to the service counter and inquired as to the delay-over 1 hour] resulting in our party still eating after 9.30 [meals served at 9.20] which in turn made it somewhat late when the tables were cleared and the cake arrived. We were very disappointed with being told to remove the children by 9.30 [none of this our fault] and of course some discussion ensued over this fact....the problem being with the security guard [yes, he was doing his job] which was later over-ruled by the manager [after he was made aware of the particular circumstances], and requested the S/G to apologize for 'jumping the gun'...which he refused to do. The manager did so and we thank him for that. Common-sense prevailed in the end. It is somewhat disappointing that this episode occurred and it has left a bad taste in the mouths of 24 paying customers, who had to rush their dessert and leave drinks and are now very reluctant to return to your venue because of this hiccough. My nephew [who spoke with the S/G] is still very upset and blaming himself for the 'scene' and spoiling his mother's surprise 60th birthday party. My husband and I came up from Bunbury for this party and are disappointed as we expected so much more of your establishment. I hope this is a one-off occurrence and wish you well for the future. Good job on the 'gluten' free desserts available...it was appreciated by those in our group who have dietary issues. Thank you.   (Mary - July, 2012)

Overall 1 - Food 1, Ambience 1, Value 1, Service 1

Terrible. Last night was a highly disappointing experience for myself and my family. Having not been for a long time and always being of high standard we were all looking forward to going.

How very wrong we were. There must have been a change of management as the place is now awful. Meals came out burnt and had to sent back, the replacement meal being just as bad and very tough. Other food had to be sent back as it was cold. Some of my family members waited an hour for their food.

Out of the two large bbqs, only one tiny grill was turned on and there were no utensils to cook with. We had to use our knives and forks. The meat came out on our eating plate without any covering, thus being expected to place our cooked food on the blood ridden crockery.

At least three other tables sent food back and complained. The people on the table next to us waited over an hour for their food as well. It was hardly what you would call busy.

Overall, it was an extremely disappointing experience. I'm not usually one to complain and kick up a fuss, but noone should experience what we did. Save yourself the anguish and going hungry waiting for your food and go elsewhere. Or better, buy good quality meat, stay at home and have a bbq with a variety of salads and good company.   (not happy - See my reviews (2) - November, 2010)

Overall 7.5 - Food 8, Ambience 7, Value 7, Service 8

meal was very nice and service quick and friendly. It was good to see when served a large white plate that it was nearly fully covered with the food, not like in other restaurants.

Had a pleasant evening.   (See my reviews (2) - October, 2008)

Overall 4.8 - Food 5, Ambience 8, Value 3, Service 3

myself, partner and friends of up to twenty at a time, have been regulars (as in several times a year) for about the past 8 years,of Ogdens at Gosnells. salad bar and meals were always great, until our last visit in May. we wont be going back. salad bar was very basic, food took over an hour to come out, service at food order and bar were slow.

our favourite 6IX jukebox Saturday night was gone too, we had been told it would be music of the same mix, we were very disappointed.   (karen in perth - See my reviews (3) - September, 2008)

Overall 8 - Food 8, Ambience 7, Value 10, Service 7

music was very loud on table 2 very hard to have a conversation with ppl on your table apart from that overall a good place and environment for family meals

Good job Guys   (See my reviews (2) - August, 2008)

Overall 7.5 - Food 8, Ambience 8, Value 6, Service 8

I like this restaurant, nice food and service.   (See my reviews (2) - August, 2008)

Overall 2.5 - Food 3, Ambience 4, Value 1, Service 2

Went to Ogdens Friday 9/5 Veggie bar is closed, salad bar is basic and food very expensive. Must have new management because I was a regular patron, but won't be going back as it is expensive with not much choice.   (Julie Bell - See my reviews (2) - May, 2008)

Overall 9.3 - Food 9, Ambience 8, Value 10, Service 10

Go at least once a month. Greta place to meet up with friends. Salad and Vegie bar is fantastic, you could have just that. Friendly staff in a plesant atmosphere. highly recomend it   (January, 2008)

Overall 10 - Food 10, Ambience 10, Value 10, Service 10

This is a wonderful friendly place, and exciting for the children as they can actually eat in an old tram that is in the centre of restuarant... The good is very wholesome, you can cook meat yourself of someone can cook for you, the salads are fresh, and the staff deserve compliments on service..   (See my reviews (2) - September, 2007)