Pyrmont Bridge Hotel

• Overall 8 - Food 8, Ambience 7, Value 8, Service 9

  Your B&G pies with mash are the best, along with the fish & salad dishes..............   (Ian - February, 2012)

• Overall 3.5 - Food 5, Ambience 4, Value 4, Service 1

  I visited here on Sunday 13th June prior to seeing Cats at the Lyric Theatre .

  My companion and I arrived at 1pm with plenty of time to have a relaxed lunch.. We were wrong... We ordered and paid for our meal at the bar as requested, the menu could not be altered , if a modification was made a surcharge was added to the price of the meal.

  After waiting fifty minutes for our meal my companion went to enquire about our meal he was then told that there was a TWENTY FIVE MINUTE WAITING time because there was a private function on downstairs. Even so our meal was thirty minutes overdue.

  A supervisor came to speak to us we were offered a free drink. My companion again asked exactly where our meal was, we were told it would be ready in ten minutes.

  I said this was not acceptable we ordered our meal one hour ago and needed to leave within fifteen minutes as we had tickets to a show. To make things worse the people at the next table who arrived and ordered after we did received their meal before us.

  When we complained the supervisor refunded the money for the two entrees.

  FINALLY AT 2.15PM our meal arrived.. The calamari entree was very nice but the chicken schnitzel was a bit tough.

  WHATEVER YOU DO , DON'T GO TO THIS PUB.....FIND SOMEWHERE ELSE TO EAT.   (Donna - See my reviews (14) - July, 2010)

• Overall 3.8 - Food 5, Ambience 4, Value 5, Service 1

  I went to the Pyrmont Bridge Hotel on Sunday 13th June before I went to see Cats at The Lyric Theatre in Star City commencing at 3pm, I will NEVER go to this pub again.

  Firstly my friend and I arrived at 1pm with what we thought was plenty of time to have a relaxing lunch and then stroll down to Star City to see the show, How mistaken we were.

  When we arrived at the pub we were told to go upstairs and the bistro was to the left, there was only a bar there. This was where we needed to order our food, there was no modifications allowed to the menu so you could not request to have vegetables in place of chips even though the same vegetables were served with another dish.

  After fifty minutes my companion went to enquire about our meal and he was told that there was a twenty five minute wait as there was a private function on downstairs !!! WHY WERE WE NOT TOLD THIS WHEN ORDERING..

  We were then told the food was on its way , a supervisor then came and offered us a complimentary drink each and said that the food would be up within ten minutes I then asked was this just the entree or both entree and main meal to which I was told both.

  To top this off the people at the next table who CAME AFTER US, received their meal first. When then complained we were given a refund for the two entrees we ordered.

  This was all well but we still had no food and I believe the only reason we received our food when we did was because I said we had tickets to a show and needed to leave at 2.15pm.

  We received our lunch at 2.10pm a total of over an hour since we originally ordered and well over the twenty five minute wait.

  The only compensations was the calamari was delicious, the schnitzel was average.

  Here's a thought if they could not cope CLOSE THE BISTRO OR EMPLOY MORE STAFF.

  Neither my companion nor I will go to this pub again. I have never written such a scathing revue but this was absolutely inexcusable.   (Donna - See my reviews (14) - June, 2010)

• Overall 4.3 - Food 5, Ambience 5, Value 6, Service 1

  I went to this hotel on Sunday prior to the commencement of the 3pm show for Cats at the Lyric theatre.

  My companion and I were at the hotel by 1pm to allow enough time for a leisurely lunch and to then walk to star city which is only about ten minutes away.

  We ordered and paid for our meal which consisted of Calamari and Chicken Schnitzel both of which WHEN they arrived was very nice.

  At 1.50pm we made an enquirie on where and more importanly how much longer our food was going to be .

  We were then told there was a private function on and there was a thirty minute wait on all food - Oops it slipped the staffs mind to tell us,,,,,,We could have at least had the choice to stay or go somewhere else.....While my friend was making the enquirie regarding our meal the people seated next to us who came and order AFTER US received their meal.

  Needless to say this made my companion and I very upset as by now it was almost two oclock with still not food in sight.

  A supervisor came to speak with us and as compensation offered us a free drink, When when we said that we had tickets to a show and that we needed to leave within fifteen minutes so unless the food could be delivered in the next five minutes we wanted a complete refund and would leave, a refund of the fourteen dollars for the two entrees then appeared..

  Our food arrived about 2.15pm so we need to rush to make the show on time.

  This is the first and last time I will visit the Pyrmont Bridge Hotel and although the Calamari was delicious and the Chicken Schnitzel reasonable we will NOT ever eat here again as the time frame was just to long to wait.

  It would have made more sense to hire extra staff.   (Donna - See my reviews (14) - June, 2010)

• Overall 10 - Food 10, Ambience 10, Value 10, Service 10

  Sweet.   (August, 2008)

Plus Overall 3.5 - Food 4, Ambience 0, Value 6, Service 4 From 31 reviews