The Merchant Tea & Coffee

Overall 1.5 - Food 1, Ambience 3, Value 1, Service 1

I have been to the Merchant Kalamunda many times and enjoyed the food, coffee and customer service. However this all changed earlier on in 2010 when the cafe was taken over by a new owner. It has gone down hill very fast. The coffee has changed, a new bean i think and it tastes terrible very bitter, the coffee makers themselves aren't much better they are very slow and it takes roughly 20minutes to get a coffee take away or dine in. I ordered a latte and it was awful it was lukewarm, bitter and the milk was bubbly quite simply it was crap. The prices for all drinks have gone up and i dont fancy paying $6 for a takeaway coffee. The food has changed and is very overpriced they now serve meals, i have tried one of these meals the Moroccan lamb and the lamb was cold and icy in the middle so i believe the meals are frozen and just wacked in the microwave. I dont appreciate paying $15 or so dollars for a meal that is defrosted in the microwave. The service is extremely slow and in the past month or so the waiters have been lacking in personality and could not care less about the customers.

All in all the Merchant Kalamunda is terrible I no longer go their and recommend others not to either.   (john.n1 - June, 2010)