21th November 2021

New research reveals opportunities to build local culinary talent post-pandemic

  • More than 500 food service owners and managers have had their say on what the sector needs to rebuild

  • Half had to close at least one venue during the pandemic

  • Nine-in-ten say Australia’s over-reliance on international chefs has left the industry exposed

  • Majority say there is a shortage of local chefs nationally

21 November 2021 - A new research report looks at the lessons learned by the Australian food services industry during the pandemic, revealing approximately 70% of Australian restaurants had to let go an international chef leaving the industry exposed as it seeks to rebuild.

That's the verdict of more than 500 food services industry leaders nationwide, who are ready to get our restaurants, cafés, pubs and takeaways back on their feet for the long-term. Commissioned by Menulog in collaboration with the National Indigenous Culinary Institute, the survey results have revealed that half of all Australian food services industry owners and managers (FIOMs) had to permanently close at least one venue during the pandemic, with more than one quarter closing two or more.

On average, 2.2 staff were lost from these venues per role in the kitchen alone – chef, cook and apprentice. While one-third of venues lost three or more kitchen staff per each of these positions. Conversely, just three-in-ten FIOMs were able to maintain existing kitchen staff levels through the past 18 months.

Feeling the heat: an over-reliance on international chefs

A total 91% of FIOMs surveyed say there has been an over-reliance on international chefs to run Australian kitchens, with the majority (59%) stating that there is a shortage of local chefs nationally.

Wes Lambert, CEO of Restaurant & Catering Industry Association of Australia, said: "This report provides the platform to engage with industry leaders, reflect on the crisis and look at opportunities for creating a more confident future for food venues and their teams. While international chef talent will always play an important role in our kitchens, we need to reset the balance. Knowing the areas we can target to promote opportunities for young chefs and future leaders is a big part of ensuring this vibrant segment of the Australian economy can thrive in the years ahead."

According to FIOM respondents, while international chefs were described as bringing new ideas to their kitchens and greater experience, local chefs were seen to have various key benefits spanning reliability, longevity with the business and knowing local tastes.

Culinary career serves benefits

While many initiatives helped keep hospitality businesses afloat during the pandemic, it’s evident the industry now requires concentrated attention on building the nation’s kitchen talent. An overwhelming 96% of FIOMs agree that building career pathways for local, homegrown chefs is important to the future of the industry.

Wes Lambert, CEO of R&CA added: “The industry is craving support for local talent and there’s roles to play across the industry, education providers and among hospitality partners. We have welcomed a recent announcement[1] from the NSW Government, introducing 3,000 free training places across courses at TAFE NSW and other training providers including cooking courses.”

It’s clear a great passion for the industry remains at the heart of these businesses. Almost all (96%) of FIOMs recommend a career as a chef, with creativity (47%) and getting to see people enjoy your creations (46%) as the top factors in pursuing this career. While 41% of FIOMs see the opportunity to become your own boss as a good reason to become a chef. Two-thirds (67%) of FIOMs are calling for initiatives to get more people interested in a career as a chef.

Creating local talent is paramount

Half (49%) of FIOMs feel greater support is needed for current trainees and apprentices to enable more of them to complete their training, and 43% want to see greater access to traineeships and apprenticeships in general.

A total 95% of FIOMs believe more promotion of skilled programs like the National Indigenous Culinary Institute (NICI), which creates opportunities for indigenous talent in Australia's highly regarded restaurants, will bring great value to the industry as it seeks to reset and rebuild.

Looking closely at initiatives like NICI, 69% of FIOMs surveyed were aware of this program prior to contact, with 30% knowing exactly what NICI is and 13% having had one of their trainees on staff. Nine out of ten (91%) support greater investment into NICI and other skilled programs.

Nathan Lovett, CEO of NICI, said: "Our program has created pathways over the past 10 years for Aboriginal and Torres Strait Islander people to gain meaningful, guaranteed, ongoing employment with our employment partners. This has led to our alumni reaching Executive Chef, Head Chef and Sous Chef positions not just in Australia’s top restaurants, but also in London and Tokyo. As indicated by the report, there is a strong demand from the industry for programs like ours to increase the amount of home grown talent, to provide more apprentices in our kitchens. However, for us to achieve this, we need greater investment in the NICI so that we can implement the structure of our program in more communities around the country. The sponsorship from Menulog has been significant not just in helping the NICI to continue operating after a difficult 2020, but also the incredible reach they have across their platform membership base. By working with our corporate partners and industry supporters, we have an endless supply of job opportunities, but we need more investment to continue our expansion and reach.”

In 2021, Menulog committed $100,000, the largest investment NICI had ever received, cementing a partnership aimed at significantly accelerating NICI’s mission to boost employment opportunities for indigenous chefs. This investment is assisting NICI to improve internal operations and the infrastructure around its programs, along with strengthening its existing NSW and VIC programs, while expanding into South-East QLD.

Delivery a key ingredient for sector’s future

With closures and limits on dining capacity a major feature of the past 18 months, finding other ways to keep the kitchens running was essential to the survival of the sector through this time. Nine in ten (89%) of FIOMs surveyed say delivery services have helped keep their business afloat since the start of the pandemic, with 97% saying it has now become a key part of the food services industry.

Morten Belling, Managing Director, Menulog ANZ, said: "We’re proud to have been able to support our now more than 36,000 restaurant partners through one of the most challenging times the hospitality industry has ever seen. With such a huge demand for delivery services to help restaurants continue to operate, we rapidly increased internal resources to onboard and service all kinds of hospitality businesses throughout the pandemic, whilst investing in initiatives to help drive customers and ultimately, help keep them in business. We’re also working towards a new Modern Industry Award for On-Demand Delivery, which aims to create greater security and entitlements for couriers, whilst maintaining the flexibility we know is so important.

“The entire industry has needed to remain agile and respond to change at a rapid pace; and we continue to do so as we enter a period where the industry must rebuild. We hope this research report and insights from government and industry leaders facilitates a dialogue about important issues facing the hospitality industry in ‘the new normal’, to better support the industry and local employment within it.”

Access the full report via this link: Australia’s Kitchen Talent Review. Its findings were discussed at an industry roundtable event hosted by Menulog and NICI, on Friday 19 November 2021, bringing together industry, education and government leaders to collaborate on solutions for solving Australia’s homegrown culinary skills gap.

About the research

This industry survey was conducted amongst 541 Australian restaurant, café, and catering business owners and managers. The survey was distributed throughout Australia including both capital city and non-capital city areas. The survey was conducted online between 24 September and 18 October 2021 with participants drawn from members of a permission-based panel and the member database of the Restaurant and Catering Industry Association of Australia. The research was commissioned by Menulog and conducted by Lonergan Research in accordance with the ISO 20252 standard.

About Menulog

Menulog is an app-based food delivery service offering Australians the greatest choice of restaurants and cuisines across the country. Menulog connects over four million active customers with more than 36,000 local restaurants, servicing more than 93 per cent of the addressable population. Born in Australia more than 15 years ago, Menulog is now part of Just Eat Takeaway.com, a leading global online food delivery marketplace. Download the Menulog App via the App Store or Google Play. https://www.menulog.com.au/

About NICI

The National Indigenous Culinary Institute (NICI) is an industry inspired and initiated program of national significance to create highly skilled Indigenous chefs. NICI offers elite training and experience for aspiring Indigenous chefs who will be trained and mentored by Australia’s top chefs at host restaurants from Rockpool Bar and Grill, , Catalina, The Pines, Aria, The European, Movida, Icebergs Dining Room and Bar and more. Originally designed by Neil Perry, Guillaume Brahimi, Michael McMahon, Jill Dupleix, Terry Durack and Barry McDonald, NICI’s program combines unique on-the-job training with a contemporary industry designed qualification. Our apprentice chef program aims to produce a group of chefs trained in Australia’s top restaurants, who will be role models and leaders for up and coming Indigenous chefs. http://nici.org.au/