Frequently Asked Questions

How Menulog Works

How does Menulog work?
Menulog is an online food delivery service that connects you to thousands of local restaurants, anywhere around the country! Forget the hassle of cooking yourself, and let someone else make the food and deliver it straight to your door. Simply log onto our app or website and place your order. We'll send you a text to confirm what your delivery/pick up time is, and soon enough you'll have a delicious stress­free meal (with tonnes less washing up too!)

How do I place a review?

How do I place a review?
If you’ve received an order and want to let your fellow Menuloggers know about your experience, check out the review section via the link in the follow­up email you’ll receive after ordering, or by checking out your “past orders” on the site.

Nothing is showing up in my suburb, or my favourite local restaurant is not listed?

Nothing is showing up in my suburb, or my favourite local restaurant is not listed?
We try our best to get your local gems on Menulog, but Australia is a pretty big place! If we missed any, let us know and we'll try and get them on board.

What payment types do you accept?

What payment types do you accept?
Getting your food to your face should be easy, so paying for your food needs to be easy too. We accept all the major online payment methods. This means you can use VISA, MasterCard, American Express and PayPal. Or you can go the ol' fashion route and pay by Cash on delivery/ pick up. Keep in mind that it always comes down to what the restaurant accepts, so double check when you place your order.

How are you protecting my details?

How are you protecting my details?
We take the security of our customers very seriously. Our high­tech security system ensures that your card details aren't shared with anyone else including the restaurant, You can read more about what steps we take to protect you as our valued customer in our privacy policy.

How do I know my order has gone through?

How do I know my order has gone through?
You'll get an SMS within 5-­10 minutes of ordering that will give you an estimated time of your order completion.

I haven’t received a confirmation email from Menulog

I haven’t received a confirmation email from Menulog
We bet it was gremlins, but it could be that we don’t have your correct email address. You should probably call us on 1300 787 955 so we can check it out.

My confirmation SMS advising the restaurant has received but my order hasn’t arrived.

My confirmation SMS advising the restaurant has received but my order hasn’t arrived.
It could simply be that the restaurant is super busy and hasn’t quite got to accepting your order yet. If you’re worried, dont fret, log in to your account and double check that we have the right phone number (so that someone else isn’t getting your confirmations texts) and then give us a buzz on 1300 664 335 if we’ve got the wrong number or you need any more help.

Once I’ve placed my order, can I contact the restaurant direct?

Once I’ve placed my order, can I contact the restaurant direct?
Sure can! Check your confirmation email for the restaurant number and give them a buzz if you have any questions or requests on the prep and delivery of the food. Feel free to give us a buzz too, we're always happy to help out if you’ve not been able to get through to the restaurant.

I have just placed my order but need to change something (add or remove an item, change delivery to collection etc).

I have just placed my order but need to change something (add or remove an item, change delivery to collection etc).
Got your confirmation SMS/Email? You’d better give the restaurant a quick call to see if they can help out before they start making your food. If you haven’t got the SMS yet, or you can’t get through to the restaurant, give us a shout out on 1300 664 335 so we can assist you.

I need to cancel my order.

I need to cancel my order.
We understand sometimes things don’t go to plan, and you might need to cancel an order. We can cancel an order if the restaurant hasn’t started cooking it yet. If the restaurant has started to cook your food there is a small chance they might still be in a position to offer you a refund or credit, so best to call them and find out.

I paid online but got an SMS advising my order was rejected. Where have my funds gone?

I paid online but got an SMS advising my order was rejected. Where have my funds gone?
Rejection is never great, so we work really hard with our restaurants to get as many orders accepted as possible. Sometimes a rejected order may look like payment has gone through, but don’t worry, it was voided and is simply pending with your bank. This may take 1­5 business days so it's best to give the bank a call if you have any questions.

My order is late.

My order is late.
Our partner restaurants do a great job of preparing and delivering orders on time, but sometimes unexpected things get in the way. If your tummy rumbles are getting louder with every tick of the clock, give the restaurant a call (their number is in the email we sent you). If you can’t get through, buzz us on 1300 664 335 so we can track down your food.

I received my order but I’m not happy with it.

I received my order but I’m not happy with it.
Oh no! We’re sorry to hear that. Our restaurant friends work really hard to provide you great food, so they’re keen for your feedback. Call them straight away (check out your confirmation email from us for their number) and they might be able to fix the problem for you or help you out for next time. We can't guarantee this call will result in things being put right immediately but it's definitely worth a shot. Of course, our team are always happy to help you out if you’re not able to resolve this directly with the restaurant.

There is a price difference between your website and the restaurants pricing/and or the restaurant is asking me to pay extra?

There is a price difference between your website and the restaurants pricing/and or the restaurant is asking me to pay extra?
We need our partner restaurants to let us know when prices change, but we understand that they’re busy creating scrumptious food for you to enjoy. If you notice a price difference please call us on 1300 664 335 or email us at enquiries@menulog.com.au so we can look into it.

I have received my order but it’s not what I requested.

I have received my order but it’s not what I requested.
Quick, double check the confirmation email! Maybe the computer gremlins threw in some extra sides for themselves? If there is a difference between what’s on the email and what you received, please call the restaurant straight away to let them know. Of course, our team are also always happy to help you out if you’re not able to resolve this directly with the restaurant.

How do I unsubscribe or delete my account?

How do I unsubscribe or delete my account?
We’ll miss you! But if you need to, just log in to your profile and under My Details, and untick "Send Newsletters".