EATNOW AND MENULOG
FREQUENTLY ASKED QUESTIONS FOR CUSTOMERS
From September 2019, orders will only be able to be placed via the Menulog apps or menulog.com.au.
We’re consolidating the EatNow and Menulog brands to focus on creating an even better online ordering and delivery experience for customers.
This means from the end of September 2019, Menulog will be the go-to for food, as we retire the EatNow brand.
Click below to find out more…
Can I still use EatNow?
From September 2019, orders will only be able to be placed via the Menulog apps or menulog.com.au.
How is Menulog different?
Menulog works in a very similar way to EatNow with a load of additional benefits, including:
- Thousands more restaurants
- Driver tracking for some restaurants
- More special deals and offers
- Available in hundreds more locations across Australia
- Easier login and navigation
What will happen to my EatNow account?
All EatNow customer accounts will be closed from late September 2019. Any saved payment information, including saved credit cards, associated with a customer account will be permanently deleted. Any customer that does not have an existing Menulog account can quickly and easily create one to continue to order from their favourite restaurants and more.
What will happen to my EatNow badges and/or credits?
EatNow badges will not be available on Menulog. However, there are some exciting new updates coming to Menulog when it comes to customer rewards - watch this space. Customers with existing credits will be able to use these up until the credit expiry date. All EatNow credits must be used by 23 September 2019.
Can I still access my order history from EatNow?
Unfortunately your EatNow order history will not be accessible from Menulog. However, the vast majority of EatNow restaurants are already listed on Menulog so be sure to look for your favourites via the Menulog apps or website.
Will I need to create a new login for Menulog?
Any customer that doesn’t have a Menulog account will need to set one up before their first order. The good news is this is a super easy process that takes less than two minutes via the app or website! Visit menulog.com.au/account/register.
Will I be able to order from the same restaurants on Menulog as on EatNow?
The vast majority of EatNow restaurants are already available on Menulog. In fact, there are thousands more! If your favourite local restaurant isn’t available on Menulog, simply email [email protected].
Where can I get more information?
Check out the Menulog Help Centre or drop us a line at [email protected].