
Pot au Pho
0 reviews
About
Rohany
Saturday 01 February 2025Delivered to the wrong address.
Pot au Pho replied
Dear Rohany,
We sincerely apologize for the issue with your order. While we take great care in preparing every meal, unfortunately, we are unable to control what happens once the food leaves our kitchen.
Next time, please give us a call first so we can assist you immediately before leaving a review—we always strive to resolve any issues as quickly as possible.
We’d love the opportunity to make things right. Please email us with the subject "Customer Feedback" and include your name, phone number, and a copy of your receipt.
We truly appreciate your support and hope to serve you again soon.
Leo
Saturday 18 January 2025Delicious every time!
Pot au Pho replied
Hi Leo,
Thanks for the 5-star review! We're glad you enjoyed the food.
Once the food leaves the kitchen, we rely on our delivery partner, and unfortunately, we don’t have control over the delivery process.
In the future, if you experience any issues with delivery, please give us a call first. The phone is the quickest way to reach us for support.
We hope to see you again soon!
Brent
Wednesday 15 January 2025Pot au Pho replied
Hi Brent,
Thank you so much for the 5-star rating! We're thrilled to know you're happy with our service.
Once the food leaves the kitchen, we rely on our delivery partner, and unfortunately, we don’t have control over the delivery process.
In the future, if you experience any issues with delivery, please give us a call first. The phone is the fastest way to reach us for support.
Your support means a lot to us, and we look forward to serving you again soon!
dyoung
Sunday 12 January 2025Totally reliable service from Pot au Pho.
Food is always excellent amd service is efficient
Pot au Pho replied
Hi Dyoung,
Thank you for the great 4-star review! We're happy to hear you find our service reliable and our food excellent.
Once the food leaves the kitchen, we rely on our delivery partner, and unfortunately, we don’t have control over the delivery process.
In the future, if you experience any issues with delivery, please give us a call first. The phone is the fastest way to reach us for support.
We appreciate your feedback and look forward to serving you again soon!
Pat
Sunday 29 December 2024No driver turned up to pick up my order from the restaurant. The restaurant phoned me to apologise. Menulog offered a refund but why is Menulog hiring these abysmal drivers?
Pot au Pho replied
Dear Pat,
We sincerely apologize for the inconvenience caused by the no-show of the driver.
As we rely on Menulog's delivery service, we are unfortunately unable to control the actions of individual drivers.
For any future issues, please feel free to call us directly for the quickest resolution. We appreciate your understanding and hope to serve you better next time.
Pat
Sunday 29 December 2024Unfortunately I am left completely annoyed by the stupidity of the delivery driver, leaving my order on the footpath infront of the block of units I live in. I even messaged the driver before they picked my order up with directions to easily find my door. Anyone could have taken my order, what has happened to Menulog's service quality. It has hit rock bottom if not further into the mud.
Pot au Pho replied
Dear Pat,
We sincerely apologize for the poor experience you had with the delivery.
As we rely on Menulog's delivery service, we unfortunately have limited control over the drivers' actions.
For future issues, please don't hesitate to call us directly for faster assistance. We hope to provide you with a much better experience next time.
Ally
Friday 27 December 2024Pot au Pho replied
Thank you, Ally!
We truly appreciate your 5-star review.
It’s fantastic to hear you had a great experience.
We look forward to seeing you again soon!
Shannon
Thursday 26 December 2024It was never delivered
Pot au Pho replied
Hi Shannon,
Thank you for reaching out. We rely on our delivery service partners to handle the delivery, and unfortunately, we don't have direct control over the process once the order leaves our kitchen.
In the future, if any delivery issues arise, the fastest way to resolve it is to call us directly.
We hope to have the chance to serve you again soon!
Marina
Wednesday 18 December 2024Delicious and fresh as always
Pot au Pho replied
Hi Marina,
Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your meal and that it was up to your expectations.
We look forward to serving you again soon—fresh and delicious every time!
zara
Sunday 15 December 2024the driver picked up the order on time but took 1 hour to deliver without saying they picked it up so that the restaurant gets blamed but lucky we called them so that didn’t happen. then once we complained he came dropped off the food outside of the gate and ran so we couldn’t talk to him because he was in the wrong and all the food was cold
Pot au Pho replied
Hi Zara,
Thank you for your feedback. We completely understand your frustration, and we sincerely apologize for the issues you faced with the delivery.
We hope to have the chance to serve you again soon under better circumstances.
A little bit about us
Pot au Pho is a quick service but fresh, healthy restaurant chain in Melbourne. The menu is diverse and affordable with many Vietnamese-French and Pan-Asian fusion dishes: 🥖 Banh Mi 🍚 Rice Paper Roll 🍜 Pho & Noodle Soup (Laksa, Tom Yum, Wonton Soup,...) 🥢 Noodle stir-fried (Char Kway Teow, Chow Mein) 🥗 Noodle Salad 🍚 Rice Bowl 🥟 Yumcha (Steam bao, spring roll, dumpling, wonton, dim sim) 🍔 Burger & Snack (Fries, Calamari, Fried Chicken) 💫 Run by Chef Kevin with over 20 years of experience.
Gluten-free, vegetarian options are available 🌱"
Delivery times
Monday
09:30 - 19:30
Tuesday
09:30 - 19:30
Wednesday
09:30 - 19:30
Thursday
09:30 - 19:30
Friday
09:30 - 19:30
Saturday
09:30 - 19:30
Sunday
09:30 - 19:30