Menulog NewsPosted on 19.03.2021

StampCard Customer Terms & Conditions

These StampCard Terms and Conditions apply to the relationship between Menulog and you where you take part in a StampCard Programme. StampCard Programme not available to all customers and all areas.

Defintions

Defined terms have the same meaning as in the Website Terms and Conditions.

Website Terms and Conditions: the most recent version of the general terms and conditions for consumers of Menulog.

Participating Restaurant: a Restaurant that participates in the StampCard Programme and awards Stamps to customers.

Stamp: Restaurant-specific Stamp that is awarded for every card Order placed with a Participating Restaurant.

StampCard: Restaurant-specific overview of collected Stamps by a customer, received by email, which is full and complete after having collected five Stamps.

StampCard Programme: award programme that allows you to collect Stamps from Participating Restaurants on a StampCard which is full and complete after having collected five Stamps from the same Participating Restaurant and then results in a StampCard Discount, which is redeemable with an Order with that Participating Restaurant.

StampCard Discount: Restaurant-specific discount derived from a full StampCard, with a value of 15% of the total food and / or drink value of the five Orders for which the Stamps were collected.

StampCard Terms and Conditions: these terms and conditions in respect to the StampCard Programme of Menulog, as amended from time to time.

Applicability

  1. A StampCard Discount is automatically applied at the basket for an Order placed by you  with a Participating Restaurant.

  2. By placing an Order with a Participating Restaurant, you agree that these StampCard Terms and Conditions will apply to the relationship between you and Menulog and will also apply to the relationship between you and one or more Participating Restaurants, which will be established as a consequence of placing an Order with a Participating Restaurant.

  3. A Restaurant decides at its sole discretion whether or not to participate in the StampCard Programme and not all Restaurants on the Website are participating.

  4. The Website Terms and Conditions continue to apply to the relationship between you and Menulog, unless they explicitly differ from these StampCard Terms and Conditions. In that situation these terms will  prevail.

Stamps and StampCard Discounts

  1. Stamps and StampCard Discounts have no monetary or cash value and cannot be converted into cash.

  2. Stamps are awarded to you exclusively by a Participating Restaurant.

  3. Menulog is the sole technical provider of the StampCard Programme, publishing the StampCard Programme on its Website.

  4.  You will automatically receive 1 Stamp for every online Order you place with a Participating Restaurant.

  5. After placing an Order with a Participating Restaurant, you will automatically receive an email within 48 hours, showing an up-to-date overview of StampCards. A maximum of seven StampCards from Participating Restaurants will be displayed, sorted by the number of Stamps.

  6. A StampCard is full and complete after five Stamps are collected from the same Participating Restaurant. 

  7. Stamps expire 12 months from the date that the Stamps have been awarded to you.

  8. Stamps are not transferable between Participating Restaurants, customers, email addresses, StampCards or otherwise.

  9. You are required to report any inaccuracies in collected Stamps to Menulog’s customer service within one month of discovering such inaccuracies.

  10. Menulog has the right:

    1. to correct any unjustly or incorrectly  awarded Stamps; or

    2. to correct Stamps that were awarded while the Order and/ or payment thereof was cancelled; and

    3. to annul any StampCard Discounts that are redeemed with such Stamps.

StampCard Discounts

  1. A StampCard Discount:

    1. can only be redeemed with an Order with the Participating Restaurant from which the Stamps were received;

    2. can only be redeemed in combination with an online payment; 

    3. can be redeemed with other offers or vouchers provided that a voucher is not greater than the payment total following the application of the StampCard Discount; 

    4. can only be redeemed for Orders that have a value which is equal to or greater than the StampCard Discount;

    5. may be carried over to your next Order until your StampCard Discount is capable of being redeemed as per clause 15(d). 

  2. The value of a StampCard Discount equals 15% of the total Order value that you paid (excluding any other offers or vouchers applied to the Order) for the five Orders for which the Stamps were collected.

  3. The StampCard Discount must be redeemed with a single Order.

  4. The StampCard Discount is issued within 24 hours of every 5th Order.

  5. The StampCard Discount is redeemable for up to 90 days after the StampCard Discount was issued.

  6. After expiration of the StampCard Discount, the Stamps that were used to complete that StampCard Discount will not be returned to you.

Duration, modification and termination of the StampCard Programme

  1. Menulog can alter these StampCard Terms and Conditions and any aspect of the StampCard Programme, including redemption procedures and rewards in any respect, all without prior notice. For example, this includes, but is not limited to: adding, deleting, or changing time limits for collection or redemption or use of Stamps or StampCard Discounts. Menulog will publish the amended StampCard Terms and Conditions on the Website.

  2. Your continued participation in the StampCard programme after any alteration constitutes your acceptance of any changes to these StampCard Terms and Conditions.

  3. Menulog reserves the right to cancel the StampCard Programme at any time without prior notice. In the case of cancellation of the StampCard Programme, you can no longer collect Stamps. However, StampCard Discounts will remain valid until their expiration date.

  4. A Participating Restaurant is free to terminate its participation in the StampCard Programme at any time without notice to you. In the case of termination by a Participating Restaurant, you can no longer collect Stamps from that Restaurant. However, StampCard Discounts from that Restaurant remain valid until their expiration date.

  5. A Participating Restaurant may leave the Website. In the case of a Participating Restaurant no longer being on the Website, you can no longer collect Stamps from that Restaurant and your StampCard Discounts from that Restaurant will expire.

  6. Menulog reserves the right to withhold or suspend you from collecting Stamps in the case of a (suspected) violation of the Website Terms and Conditions or these StampCard Terms and Conditions.