WizBurgerz - Canberra

Hi Kevin, We appreciate you taking the time to share your experience with Wizburgers, though we're saddened to hear it was not up to our usual standards. Your feedback is invaluable and will be used to ensure improvements are made. To justify what happened and why the food was cold- Your order was placed at 2:42 and was ready to be picked up before 3, which is the closing time for the store. The first courier that was assigned didn’t come to pick it up at all. I tried giving you a call but couldn’t connect. After multiple calls to Menulog, they assigned a new courier which was suppose to pick it up at 3:20. I waited until 3:35 for the courier to come and pick up the order. So the food was then waiting to be collected for around 40 minutes before it got delivered to you, which would naturally mean that the food was then cold because of the long wait time. We do understand that it was an unpleasant experience for you, but sometimes things like this aren’t in our hands and can’t be controlled by us. We always make sure that the food is prepared hot and is at our highest standards for a pleasant experience. We hope you'll give us another chance to provide you with a better experience. Best regards, Wizburgers.